Last updated: September 5, 2026
This policy explains where we ship, how made-to-order items are prepared and what to expect from production through delivery.
Delivery area and shipping cost
We currently ship to valid addresses in the 50 United States and Washington, D.C. Orders of $120 or more qualify for free standard U.S. shipping. A $9 standard U.S. shipping charge applies to smaller orders. International delivery is not currently available. If checkout cannot accept an address, contact us before ordering so we can confirm whether service is available.
Production and delivery time
Each set is made to order. Please allow 3–7 business days for production before dispatch and a further 5–10 business days for standard delivery. Most orders therefore arrive within 8–17 business days after the order is placed.
Production and carrier transit times are separate estimates. Business days exclude weekends and public holidays. Delivery dates are estimates, not guarantees.
Address accuracy and changes
Check the recipient name, street address, apartment or unit number, state and ZIP Code before ordering. If you notice an error, email orders@lorneandeilea.com promptly with your order number and the correct details. We will check whether a change is still possible, but changes cannot be guaranteed after production or dispatch begins.
The customer is responsible for providing a complete deliverable address. If a carrier returns a parcel because the address supplied at checkout was incomplete or incorrect, we will review the available options and disclose any new delivery cost before a replacement shipment is arranged.
Dispatch, tracking and separate parcels
We email tracking information after dispatch. A tracking number may take time to show its first carrier scan. An order may arrive in more than one parcel. Available tracking details will identify each shipment. We will not add a shipping charge after purchase without your agreement.
Delays and unavailable items
Severe weather, carrier disruption, peak periods, address checks or events outside reasonable control can extend delivery time. If a material delay affects an unshipped order, we will provide the revised information available and explain the practical options, including waiting or canceling the affected unshipped item for a refund where applicable. If we cannot fulfill an item, we will cancel it and issue the amount due.
Missing, damaged or delivered parcels
For a parcel that is missing, damaged or significantly delayed, contact us with your order number and a brief description. If tracking shows delivery but the parcel cannot be located, first check with household members, neighbors or building reception, then tell us promptly. We will review the shipment with the relevant fulfillment or delivery provider and arrange the appropriate resolution based on the evidence and applicable rights.
Policy updates
We may revise this policy from time to time to reflect operational, carrier, service or legal changes. The current version is effective when posted and the date above identifies the latest revision. An order is handled under the version presented when that order was placed, except where applicable law requires otherwise.
For cancellations and returns, see Returns, Refunds & Cancellations. Questions can be sent to support@lorneandeilea.com.