Choose the email address that best matches your question and include the details below so we can help efficiently.
Products, sizing and general support
For product details, sizing guidance, website help or general support, email support@lorneandeilea.com. We aim to reply within 2 business days.
Orders and delivery
For order status, address corrections, tracking or delivery questions, email orders@lorneandeilea.com. Include your order number, the email address used at checkout and a brief description. For an address or size change, contact us within 2 hours of ordering. Changes cannot be guaranteed after production begins.
Returns, refunds and order issues
To request an eligible return or report a damaged, faulty, incorrect or missing item, email returns@lorneandeilea.com. Include your order number and a brief description. Clear photos can help us review a product or parcel issue.
Email safety
Do not send a full card number, password or card security code by email. We may ask for information reasonably needed to locate an order or verify a request, but we will not ask for your account password.
Quick answers
You may find an immediate answer in our FAQs, Shipping & Delivery or Returns, Refunds & Cancellations.
LORNE & EILEA is operated by Firmbold LLC, a U.S.-registered company.